Reviews

These guys are about doing the job right. I got stuck in a snowbank, and the dispatcher gave me the number of another tow company that would be faster. THANKS FOR THINKING OF PEOPLE'S WELL BEING OVER PROFIT, GUYS 👏🏾 🩵

Nate provided excellent and timely service. Fantastic cab-side manner, super sense of humor. Experienced, skillful, and made it look easy. We received excellent care, and he made a bad time (unexpected breakdown) absolutely pleasant. You can't go wrong with this company.

Broke down on the highway, they were extremely fast, knowledgeable, friendly and helpful. Clean service and ride with the driver. The small silver lining on an otherwise unpleasant experience of having your car need a tow. On top of that, it was also a AAA tow which isn't always prioritized by tow companies in my experience.

Excellent service! Driver showed up to tow my vehicle within 30 minutes of calling them. Highly recommend using them

Thank you for having fast and prompt service. I broke down in downtown and AAA said that they would be there in two hours to pick up the car. They were using a company coming out of Oswego or Ithaca. Well it had been almost 5 hours and they still were not even there. I reached out and your driver, Jeff, knew exactly where I was. He gave me a 45 minute eta and was there in 30. He was amazing and very kind given the hour of the tow. He also knew exactly where I wanted to have my car towed to and said that he would get it there. Thank you for having an amazing company and amazing workers. If I ever know of anyone needing a tow truck in the area I will be sure to recommend your company.

We broke down on the side of 81 right near the mile marker post on a day with a feels like temperature of 105. I won't get into the experience with our car service. (Good Sam) But once they finally connected us to Nate at Townater Towing... our problem was solved. He called us almost immediately. He knew exactly where we were. He showed up within 15 minutes. And got us exactly where we needed to go. We are so thankful. What a great human being. Highly recommend.

Truck broke down and I called this guy and he gave me great advice to get me too a shop. He didn't make 1 cent off of me and he wasn't in a hurry . He explained the cheapest solution. Many towing companies are predators and this guy gave me great advice and saved me 200 dollars. Excellent behavior I say.

You guys saved me! I broke down coming up from Connecticut and not only did you tow me promptly and professionally, you connected me with a great mechanic. I don't know what I would have done without you!

Amazing company! I stuck deep in the mud with my Ford f250 heavy truck. These guys came out no problem and were very understanding and had all the necessary equipment to do the job safely and fast!

I called AAA for roadside service to charge my vehicle. TowNater was at my home within 20 minutes to charge battery. Nate was very friendly, helpful and knowledgeable in getting my 2024 Jeep charged and running. AAA is lucky to have him as one of their roadside service providers. Thanks Nate for you support.

The tow truck operator that just helped me around 6pm on Jan 20th in Marietta was awesome! Super friendly, helpful and professional!

Under 10 minutes from the phone call to being out of a bad situation

The service, by Nate, was fast and professional. I thought my truck would need to be towed but Nate thought it was my battery so he first tried charging it. It worked and I was back on the road quickly. My credit card was accidentally charged twice; they took care of this quickly and with no hassle. Despite the unfortunate circumstances, it all went as well as possible. I highly recommend TowNater.

Nate was great and extremely responsive. I called him at 8 he was to my house at 8:45 and the job was done by 10 am. That includes hooking up the car and getting it to the garage. Everything about him is professional his way, his responsiveness and the way he works. Hopefully I don’t need a tow in the future but if I do, I know who I will call.

I have used Townater on many occasions on my own and through AAA and each time they go above and beyond …. I even try to request them through AAA . On every occasion they have been so accommodating… one tow was 100 plus miles and they did the job perfectly. I def recommend them 💯!

As a business owner. I cannot say enough about these guys. They're lightning fast. Response time is none other. Their professionalism is second to none. Your vehicle is in the best hands with this crew. There is nobody else I would call. To the whole Townator team..... Five stars is not enough. Well done.

Arrived super quick and kept me updated the entire time! Driver was very friendly and helpful. Would definitely recommend!

Thoroughly professional. Super nice. Called me to update me on their location before they showed up. 100% recommended.

Great company, and I highly recommend them....

Very timely service. Was told it would be 50 minutes but the driver was there in 20 minutes. Very friendly driver named Eric. After waiting almost 9 hours for Value Auto towing it was a blessing to be connected with such a professional company and driver as TowNater Towing and Eric

1000% recommend, 5/5 stars. I was pulled over on the highway waiting for Triple A, as well as another vehicle right behind me. I had been waiting for Triple A to dispatch someone when these guys pulled up to tow the car behind me. I explained my situation and they were more than helpful and immediately called for another vehicle to come get my car and myself. The owner Nathan was very personable and helpful and drove an hour from Syracuse to my home dealership in Binghamton. They truly made a stressful situation go as smooth as possible. Thank god for nice people like Nathan and everyone else at TowNater towing!

Great experience he was very patient in a bad situation I appreciate everything that was done highly recommend these guys

Nate and Eric were awesome! Highly recommend TowNater Towing! Thank you guys!

Nate went above and beyond when my motorcycle ran out of gas. Thanks again!

This is our second time being towed by townator. The first time was a AAA call. They made it to me in half the time the receptionist from AAA said it would be. The second time was last night and today when my husband hit a deer while riding his motorcycle. When I called them the next day. They were very caring and asked how he was doing and wishing him well. 5 star both times. Thank you